Privacy Policy
Last Updated: May 2026
INTRODUCTION
Pre-Treatment Solutions Group Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, place orders, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
WHO WE ARE
Pre-Treatment Solutions Group Ltd
Empress House, 43a Binley Road, Coventry, CV3 1HU
Email: Sales@PTSGroupUK.com
Telephone: 02475 090 133
INFORMATION WE COLLECT
We may collect and process the following information:
3.1 Information You Provide
- Name
- Company name
- Billing and delivery address
- Email address
- Telephone number
- Order and payment information
- Enquiry details
- Account login information
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visits
- Website usage information through cookies and analytics tools
HOW WE USE YOUR INFORMATION
We use your information to:
- process orders and deliveries;
- respond to enquiries;
- provide customer support;
- manage accounts;
- improve our website and services;
- comply with legal and regulatory obligations;
- prevent fraud and misuse of our website; and
- send marketing communications where permitted by law.
MARKETING COMMUNICATIONS
We may send you information about products, services, or promotions that may interest you.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link in emails; or
- contacting us directly.
SHARING YOUR INFORMATION
We do not sell your personal information.
We may share your information with:
- delivery and logistics providers;
- payment processors;
- IT and website service providers;
- professional advisers;
- regulatory authorities where legally required.
All third parties are required to respect the security of your information and process it lawfully.
DATA RETENTION
We retain personal information only for as long as necessary for:
- contractual purposes;
- legal obligations;
- accounting and tax requirements; or
- legitimate business purposes.
DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information against:
- unauthorised access;
- misuse;
- loss;
- disclosure; or
- alteration.
However, no method of internet transmission or electronic storage is completely secure.
COOKIES
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may collect information about:
- browsing behaviour;
- device information; and
- website preferences.
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
YOUR RIGHTS
Under UK data protection law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- restrict or object to processing;
- withdraw consent where applicable; and
- lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details above.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Pre-Treatment Solutions Group Ltd
Sales@PTSGroupUK.com